Personal Data Collection and Processing Policy

Information about the personal data administrator:

Site:; e-mail:

Personal data protection officer's contacts:

The grounds and purposes for which we use your personal data:

We collect and process your personal data on the following grounds:

The following sections provide detailed information on how we process your personal data, depending on the grounds on which we process it.


We process your personal data in order to fulfil contractual and pre-contractual obligations and in order to exercise the rights under agreements entered into with you.

The purposes of processing are as follows:

Data Processed by Us on This Ground.

On the basis of the agreement entered into between us and you, we process information about the type and content of the contractual relationship, as well as all other information related to the contractual relationship, including:

or other information:

The processing of the specified personal data is mandatory for us so that we can enter into an agreement with you and fulfil the obligations thereunder. We will not be able to fulfil our obligations under the agreement without the above data provided to us.

Sharing Personal Data with Third Parties

We share your personal data with third parties, as our main goal is to offer you high-quality, fast and comprehensive service. We do not share your personal data with third parties until we are convinced that all technical and organizational measures have been taken to protect this data. We seek to maintain strict control over the implementation of these measures. In this case, we are held liable for the privacy and security of your data.

We share personal data with the following categories of recipients (personal data administrators):

When the collected data is deleted.

We delete the data collected on this ground 2 years after the termination of the contractual relationship, regardless of the expiration of the agreement or its termination on other grounds.


It is important that the law obliges us to process your personal data. We are obligated to collect and process your personal data in connection with, for example:

When Personal Data Collected in These Cases is Destroyed.

We destroy the data collected in accordance with the obligations established by law after the obligation to collect and store personal data is fulfilled or the need for personal data disappears. For example:

Sharing Data with Third Parties.

We can share your personal data with the competent public authorities, a certain individual or legal entity subject to the obligations provided for by law.


We process your personal data on this ground only with your direct, unambiguous and voluntary consent to the collection and processing of personal data. We do not expect any adverse consequences for you if you refuse to process your personal data.

Personal consent is a separate ground for the processing of your personal data, it should indicate the specific purpose of processing this data. Consent shall not be automatically given based solely on the purposes listed in this policy. If you give us your respective consent, then we will prepare offers for products/services that are suitable for you and will conduct an in-depth analysis of your basic personal data on the basis of such consent until you revoke your consent or until termination of all contractual relations with you.

In-depth analysis is a method of analysis that allows processing of large amounts of data using statistical models, algorithms and other methods that include both the use of personal data and processes for personal data pseudonymising and anonymising in order to obtain information about trends and various statistical indicators.

The Data We Process on This Ground.

In this case, we only process the data for which you have given us your personal consent to process. Specific data are determined in each individual case. As a rule, these are data about name, email, phone number, gender and age.

Sharing Data with Third Parties.

We may share your data on this ground with public authorities, banking institutions, marketing agencies, Facebook, Google or other similar services.

Withdrawal of Consent.

You may withdraw your consent at any time. Withdrawal of consent does not affect the fulfilment of the contractual obligations. If you withdraw your consent to the processing of personal data for use in some or all of the options described above, we will not use your personal data and information for the above purposes. Withdrawal of consent does not affect the legality of processing based on this consent until the withdrawal of consent.

In order to withdraw this consent, you only need to use our website or just our contact information.

When the Data Collected on This Ground is Deleted.

We will delete the data collected on this ground at your request or 12 months after it was originally collected.


We process your personal data only for statistical purposes, that is, we use it in carrying out analyses, as a result of which only aggregated and therefore anonymous data appears. It is not possible to identify a specific person using this information.

Your data can also be anonymized. Anonymization is an alternative to data deletion. When anonymizing, all personal data that allow identifying you are destroyed without the possibility of recovering this data. There is no legal requirement for the mandatory deletion of anonymized data, since it does not contain anyone's personal data.

Why and How We Use Automated Algorithms.

To process your personal data, we use partially automated algorithms and methods in order to continuously improve the quality of our products and services, to adapt them to your needs in the best possible way. This process is called profiling.

How We Protect Your Personal Data.

To ensure adequate protection of the data of the company and its customers, we take all the necessary organizational and technical measures provided for by the Personal Data Protection Act.

The company has developed rules to prevent abuse and security issues and has assigned a data protection officer who is responsible for ensuring the safety and security of your personal data.

In order to achieve maximum security when processing, transferring and storing your personal data, we may use additional protection mechanisms such as encryption, pseudonymisation, etc.

Personal Data Shared by Third Parties.

We receive various data from the following third parties: social media, advertising and marketing service providers.

  1. Consumer Rights.

Each consumer using the website is granted all rights to protect their personal data in accordance with the Bulgarian law and the European Union law.

The consumer can exercise these rights by filling in a contact form or by sending a message to our e-mail.

Every consumer has the right to:


The consumer may request the deletion of their personal data if one of the following conditions is met:

The consumer has the right to restrict the processing of their personal data by the administrator:

Right to Data Portability.

The data subject has the right to receive the personal data that concerns them and which they have provided to the administrator in a structured, widely used and machine-readable format, and has the right to transfer this data to another administrator without any hindrance from the administrator to whom the personal data was provided, when the processing is based on personal consent or contractual obligations and the processing is carried out in an automated way. When exercising the right to data portability, the data subject has the right to receive and directly transfer personal data from one administrator to another, if technically feasible.

Right to Object.

Consumers have the right to submit objections to the processing of their personal data to the administrator. The controller of personal data must stop processing, unless it proves that there are compelling legitimate grounds for processing that take precedence over the interests, rights and freedoms of the data subject, or for the filing, implementation or defence of legal claims. Upon receipt of an objection to the processing of personal data for their use for direct marketing purposes, the processing should be stopped immediately.

Complaints to Supervisory Authorities.

Every consumer has the right to file a complaint against the illegal processing of their personal data with the Commission for the Personal Data Protection or a competent court.

Maintaining the Register.

We maintain a register of processing activities for which we are responsible. This register contains all of the following information:

Leave doubt
The website uses cookies and other technologies to improve your website experience, analyze the use of our products and services and improve the quality of recommendations. Cookie Policy